Last updated: January 6, 2026
This website https://luningworks.com (the “Site”) is operated by LU NING (Individual) (“we”, “us”, or “our”).
We provide customers with a curated shopping experience and related products and services (collectively, the “Services”).
This Site is built on WordPress and powered by WooCommerce, which enable us to display products, accept orders, and manage e-commerce functionality securely.
This Privacy Policy describes how we collect, use, disclose, and process your personal information when you visit, use, or make a purchase from the Services, or otherwise communicate with us.
If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of personal information.
By accessing or using any part of the Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
1. Personal Information We Collect
For the purposes of this Privacy Policy, “personal information” means information that identifies, relates to, or can reasonably be linked to an identifiable individual. It does not include information that has been anonymized or de-identified.
Depending on how you interact with the Services, we may collect the following categories of personal information:
- Contact information, such as your name, billing address, shipping address, telephone number, and email address;
- Payment and financial information, including payment method, transaction records, and payment confirmations (payment card details are processed securely by third-party payment providers and are not stored by us);
- Account information, such as usernames, passwords, preferences, and settings;
- Transaction information, including products viewed, added to cart, purchased, returned, exchanged, or canceled;
- Communications, such as messages or inquiries you send to us;
- Device and technical information, including IP address, browser type, device identifiers, and network information;
- Usage information, regarding how you interact with or navigate the Site.
2. Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you, when you place an order, create an account, or contact us;
- Automatically, through cookies or similar technologies when you access or use the Services;
- Service providers, when they process information on our behalf to support payments, analytics, hosting, security, or shipping;
- Third parties, where permitted by applicable law.
3. How We Use Your Personal Information
We use personal information for the following purposes:
a. Providing and Improving the Services
To process orders and payments, arrange shipping, handle returns or exchanges, manage accounts, communicate with you, and improve or personalize the Services.
b. Marketing and Communications
Where permitted by law, to send marketing or promotional communications. You may opt out at any time by using the unsubscribe link included in our emails.
c. Security and Fraud Prevention
To verify identities, detect and prevent fraud or unauthorized activity, and protect the integrity and security of the Services.
d. Customer Support
To respond to inquiries, provide assistance, and maintain our relationship with you.
e. Legal and Compliance Purposes
To comply with applicable laws, regulations, legal processes, or governmental requests, and to enforce or protect our rights.
4. Disclosure of Personal Information
We may disclose your personal information in the following circumstances:
- To payment processors, such as Stripe and PayPal, for payment processing and fraud prevention;
- To WooCommerce, WordPress, and related service providers that support website functionality;
- To logistics, fulfillment, analytics, security, or hosting providers as necessary to operate the Services;
- When you direct or consent to such disclosure;
- To comply with legal obligations or protect our legal rights.
5. Third-Party Services
The Services rely on trusted third-party providers to function effectively. These providers receive only the information necessary to perform their services and are contractually obligated to protect your data in accordance with applicable privacy and data protection laws.
6. Cookies
We use cookies and similar technologies to enable essential site functionality, remember user preferences, and analyze site performance.
You may disable cookies through your browser settings, although some features of the Services may not function properly.
7. Children’s Information
The Services are not intended for use by children, and we do not knowingly collect personal information from minors. If you believe that we have inadvertently collected such information, please contact us so that it can be deleted.
8. Data Security and Retention
We implement reasonable administrative, technical, and physical safeguards to protect personal information.
Personal data is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal, accounting, or regulatory requirements.
9. Your Rights
Depending on your location and applicable law, you may have the right to:
- Access or obtain a copy of your personal information;
- Request correction or deletion of your personal information;
- Request data portability, where applicable;
- Manage marketing communication preferences.
To exercise these rights, please contact us at hello@luningworks.com.
10. International Data Transfers
Your personal information may be transferred to, stored, or processed in countries outside your country of residence. Where required, we rely on appropriate safeguards to protect such transfers.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. The updated version will be posted on this page with a revised “Last updated” date.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
LU NING (Individual)
📧 Email: hello@luningworks.com
🌐 Website: https://luningworks.com